JULY PROMOTION... Goats Milk Soap Base at 20% off until further notice: The Following lines at 10% off throughout July... Toner Base: Bath Oil Base: Cleanser Base: Exfoliating Lotion Base: Susupension Soap Base: Suspension Body Wash Base: Moisturising Cream base & Cream Cleanser base (paraben-free): Yellow Beeswax: Carnauba Wax type 1: Vitamin E Cream: Tapioca Starch: Foam Bath concentrate (sls-free): Lavender Oil, French & English: Soap Flakes: All fruit extracts (coupon code required).... Remember, Free Delivery (mainland UK) for net purchases over £400.00 (regular shipping only). Prices also displayed in Euros as a guide only..... REMEMBER, IF YOU'RE NOT ALREADY A REGISTERED CUSTOMER, USE THE ON-LINE FORM TO REGISTER AND SHOP AT REDUCED PRICES.... If you are provided with a Coupon Code for our website, you should enter it after filling your cart for any applicable discounts or special offers to be applied.
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Please note that our 'Special' delivery option is NOT a prioritised service and only charges more for parcels up to 5Kg. For faster delivery please opt for our EXPRESS service. Parcels under 5Kg on Special service will be sent via Interlink Express, although smaller parcels on Regular service may be sent via 1st class mail. | About Us The Soap Kitchen is a family run business, owned by Richard and Lesley Phillips. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: info@thesoapkitchen.co.ukIt must be stressed that many of the products offered for sale on our website are chosen to enable the home-user to produce soaps and toiletries from recipes and formulas widely published in books and magazines. It is the responsibility of the customer to ensure that any products supplied that will be used to make their own products offered for sale do comply with current legislation. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit and debit card payment and PayPal. If you are shopping from outside the U.K, place your order and your credit card company will convert the transaction to your own currency.If paying by credit/debit card, we accept Visa, Mastercard, Amex, Maestro (Switch) and Electron. We do not charge your card until we are processing your order. You may send your credit card information over the Internet, or if you prefer via phone, fax or snail mail.For UK customers only, if you prefer to pay by cheque, we are happy to accept cheque payments by post. If choosing this option please select the check-out option to 'send cheque/credit card details by post/fax' and remember to email us so as we know you've sent a cheque.For international transfers into our bank account here are our details... IBAN: GB17NWBK60600878006686.BIC: NWBKGB2LWe offer a no-quibble refund/replace service for any products that you consider do not meet the standards expected of us. All we ask is that you notify us within 7 days. We reserve the right to charge a 'handling' fee of up to 20% if returned products are found not to be sub-standard and require re-packaging. This does not affect your statutory rights. |
| Shipping And Handling IMPORTANT: We always try and give our customers the very best service. If you need your goods in a hurry, please use the EXPRESS service. All orders placed on REGULAR or SPECIAL shipping options take their turn in the order that they arrive with us and could take up to 5 WORKING DAYS to be processed.Our current Shipping arrangements are as follows...We have three UK methods of shipment available. Regular, Special or Express. Regular will usually be the cheapest option and will use the postal service for smaller consignments. Special is NOT a prioritised service, but will use Interlink Express to deliver for all consignment sizes. Express IS a prioritised service, where we will undertake to dispatch your consignment THAT DAY for all orders received AM (wherever possible). If placing your order PM on an Express shipment, it would leave on the NEXT working day. Shipment is on a Next Working Day service.All UK MAINLAND shipments for orders exceeding £400.00 (EX VAT and carriage) now benefit from FREE shipping.For Non-UK shipments we have one method, which utilises the Airmail system for small consignments and either Interlink International or RH Freight for larger consignments depending on destination and weight of consignment.Fuller descriptions of the services are below.UK consignments on our Regular service are shipped via Royal Mail on their 1st class or parcel rate for the weight up to 1Kg, then revert to Interlink Express. The tariff below is a guide to these prices...Parcels up to 500g in weight £1.99501g to 999g £4.001 - 1.5 Kg £5.002 - 2.9 Kg £5.503.0 - 4.9 Kg £6.005 - 7.5 Kg £7.497.5 - 10 Kg £7.9910Kg+ at 24p/Kg therewafterExceptions and variations to this are as follows...Mainland UK (Express) is a prioritised service which only dispatches via Interlink Express. We will prioritise your order over others received which do not select the Express option. This does not guarantee a Next Working Day delivery, but with orders placed AM we will do our best to ship that day. The Express shipping charges schedule is different from above. It starts at minimum £8.49, reaching £12.99 at 25Kg with 27p/Kg thereafter.Mainland UK (Special) is an interim service which uses Interlink Express rather than the postal service for all deliveries. It is slightly more expensive up to 1.5 Kg then very similar in price to our standard rate thereafter. It is NOT a prioritised service. Your order will be shipped in the order it is received. It simply avoids delays from use of the postal system for smaller consignments.UK Islands & N. Ireland (Ex Channel Islands). 1Kg to 20Kg (in a single parcel) shipped via Royal Mail 1st class or Standard Parcel Service (up to 5 working days typical). Over 20Kg or mukltiple parcel consignments under 20Kg shipped by Interlink at their prevailing offshore rates which start at £14.00 up to 10Kg with 85p/Kg thereafterUK Channel Islands. 1Kg to 30Kg shipped Parcelforce via the Royal Mail on their prevailing Channel Islands Rate (as available). Over 30Kg shipped by Interlink at their prevailing offshore rates as UK Islands.European Union. Up to 1.5Kg shipped Air (small packet) via the Royal Mail. Over 1.5Kg shipped by Interlink Express International at their prevailing EU rates which start at £13.50 for up to 30Kg (zones 1 & 2) with 60p/Kg thereafter.Europe (non EU). Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg shipped by Interlink International at their prevailing applicable rates for your destination which start at £30.00 up to 10Kg with £0.86/Kg thereafter. Non EU European countries also attract a customs charge of £25.00 per shipment.USA and Canada. Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg up to 20Kg (max) shipped via parcelforce at their prevailing rate for your destination on their 'Standard' tariff.Rest of the World. Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg up to 20Kg (max) shipped via parcelforce at their prevailing rate for your destination on their standard or economy tariff.All shipping requirements that cannot be met with the above arrangements require special quotes. We will endeavour to find you the best-priced shipping for your specific requirements once they are known.We are obliged to use carriers which accept the shipping of 'hazardous goods' when shipping any order containing an amount of sodium or potassium hydroxide. Minimum charge in this case £5.00 (UK Only). No hazardous goods may be shipped internationally.All prices exclude VAT at the previaling rate.Where we are asked to instruct carriers to leave goods unsigned for, we are unable to accept any liability whatsoever for any loss or damage to these consignments. An example of this would be if we were asked to leave a parcel in a porch if no-one answers the door. Loss or damage to consignments left in this way are strictly the liability of the consignee.See the page on our main website for more useful information and International shipping rates. |
| Delivery Schedule We undertake to send your order within 2 working days wherever possible. We aim to have you receive your order within 5 working days with the exception of non-stock or back-ordered items. International orders may take longer.Our products are packed-to-order. We do not hold stocks of any products in pre-packed weights. It will take time for us to prepare your order. Usually 1 working day.We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order. |
| Back Orders If an item is not in stock, we will back order it for you. You are always free to cancel your order for that item if you would rather not wait. Orders are charged in full when received. Back orders are shipped free of further shipping charges. |
| Tax Charges The Soap Kitchen is VAT registered. Reg. No. 840929120. All prices exclude VAT at the previaling rate. Exemption is available for Channel Island customers and Non-UK business customers where they have their own sales-tax registration number. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 1026 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit/debit card transactions require a 'security number' also known as Credit Card Verification Number to be entered when checking-out, to verify the actual card is present at the time of ordering. |
| Guarantee We guarantee your satisfaction. Any item you receive that is not in completely satisfactory condition we will replace. Damage and shortages should be notified within 7 days of receipt of your order. |
| Reaching Us If you need to reach us, please email us on info@thesoapkitchen.co.uk, alternatively, you can call on 01805 622944 (International +44 1805 622944) or fax us on 0870 4586724 (International +44 870 4586724 or write to us at... The Soap Kitchen, Units 2 d&e Hatchmoor Ind/Est, Torrington, Devon, EX38 7HP. U.K.. |
| Privacy Policy The Soap Kitchen do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy All customers have the right to cancel their order within 7 days. If not satisfied with any goods received, customers may return the item/s within 7 days and receive a full refund (provided the goods remain in merchantable condition and are in original packaging).The cost of returning any goods under the above circumstances will be either... paid by The Soap Kitchen, or refunded by The Soap Kitchen, depending on the method of return.Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free Of Charge. Any shortages will be shipped as soon as possible at no further cost. |
| Remittance Terms Payment is required before an order can be dispatched. Business customers may register to shop on our site at 'trade' or 'regular customer' prices. Business customers may request an account application form by email to:- sales@thesoapkitchen.co.uk |
Changes to our website set-up now prevent some heavier items being ordered in quantities over 1 (i.e.certain soap bases and bulk dry ingredients). If you get an error message when shopping for 2-or-more of these lines, use the back-button and alter the quantity to 1. This change has been made to prevent unacceptably large orders of some lines where our carrier has complained. If you need to order more, please phone or email and we can organise it for you on a palletised delivery. Express orders are not applicable to our Free delivery over £400.00. For your Free delivery please make sure you select our Regular shipping option.
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