The Soap Kitchen

MARCH SALE.... Throughout March we will be having a sale on a number of lines. Included are a selection of Essential Oils, Botanicals, Packing materials Clear 'Crysral' soap base (up to 9 box qty) and a small mix of other lines where we have large stocks to clear. Look out for the discount marker on selected lines. No Coupon Code is necessary.

Please refer to our Shipping Information link from our home page to see our current order turnaround on Regular Shipping. If you need your order in a hurry it is usually better to opt for Express (UK Mainland Only). Otherwise send us an email quoting your order number to tell us you need your order fast and we'll do our best to help.

About Us The Soap Kitchen is a family run business, owned by Richard and Lesley Phillips. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: info@thesoapkitchen.co.uk

It must be stressed that many of the products offered for sale on our website are chosen to enable the home-user to produce soaps and toiletries from recipes and formulas widely published in books and magazines. It is the responsibility of the customer to ensure that any products supplied that will be used to make their own products offered for sale do comply with current legislation.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog to find the product/s you want to purchase, then select and pack size from any drop-down list and select the quantity required and click "Add to cart", then when you've filled your cart click "Check out" and you will be taken through a few screens where we ask a few details that we need to be able to satisfy the order.

We accept credit and debit card payment and PayPal. If you are shopping from outside the U.K, place your order and your credit card company will convert the transaction to your own currency.

If paying by credit/debit card, we accept Visa, Mastercard, Maestro (Switch) and Electron. If choosing to pay using Actinic Payments your card will be authorised on-line. This method uses Address Verification so your card MUST be registered at the address on your order. If choosing to enter your card details on our website, they are sent to us securely and your card authorised when we receive your order. You may also choose to send your credit card information via phone, fax or snail mail.

For UK customers only, if you prefer to pay by cheque, we are happy to accept cheque payments by post. If choosing this option please select the check-out option to 'send cheque/credit card details by post/fax' and remember to email us so as we know you've sent a cheque.

For international transfers into our bank account here are our details... IBAN: GB17NWBK60600878006686.

BIC: NWBKGB2L

We offer a no-quibble refund/replace service for any products that you consider do not meet the standards expected of us. All we ask is that you notify us within 7 days. We reserve the right to charge a 'handling' fee of up to 20% if returned products are found not to be sub-standard and require re-packaging. This does not affect your statutory rights.

Shipping And Handling IMPORTANT: We always try and give our customers the very best service. If you need your goods in a hurry, please use the EXPRESS service. All orders placed on REGULAR or other shipping options take their turn in the order that they arrive with us and could take up to 8 WORKING DAYS to be processed.

Our current Shipping arrangements are as follows...

We have three UK methods of shipment available. 'Regular', 'Small Parcels by Courier' or 'Express'. Regular will usually be the cheapest option and will use the postal service for consignments with a tariff shipping charge of udner £4.00. 'Small Parcels by Courier' is NOT a prioritised service, but will use Interlink Express to deliver all consignment sizes. Express IS a prioritised service, where we will undertake to dispatch your consignment THAT DAY for all orders received AM (wherever possible). If placing your order PM on an Express shipment, it would leave on the NEXT working day. Shipment is on a Next Working Day service, so no weekend deliveries and should our carrier experience a delay which extends the delivery time we are unable to accept liability.

All UK MAINLAND shipments for orders exceeding £400.00 (EX VAT and carriage) benefit from FREE shipping.

For Non-UK shipments we have one method, which utilises the Airmail system for small consignments and either Interlink International or RH Freight for larger consignments depending on destination and weight of consignment.

Fuller descriptions of the services are below.

UK consignments on our Regular service are shipped via Royal Mail on their 1st class or parcel rate for the weight up to 1Kg, then revert to Interlink Express. The tariff below is a guide to these prices...

Parcels up to 500g in weight £2.49

501g to 999g £4.00

1 - 1.5 Kg £5.00

2 - 2.9 Kg £5.50

3.0 - 4.9 Kg £6.00

5 - 7.5 Kg £7.49

7.5 - 10 Kg £7.99

10Kg+ at 24p/Kg therewafter

Exceptions and variations to this are as follows...

Mainland UK (Express) is a prioritised service which only dispatches via Interlink Express. We will prioritise your order over others received which do not select the Express option. This does not guarantee a Next Working Day delivery, but with orders placed AM we will do our best to ship that day. The Express shipping charges schedule is different from above. Express mainland service starts at minimum £8.49, reaching £13.99 at 25Kg with 27p/Kg thereafter. Express (Islands) service is a separate tariff once again and applies to all pack sizes whether sent by post or carrier with the only difference to our regular UK Islands service being the higher charge for the prioritised shipping time.

Mainland UK (Small Parcels by Courier) is an interim service which uses Interlink Express rather than the postal service for all deliveries. It is slightly more expensive up to 1 Kg then very similar in price to our standard rate thereafter. It is NOT a prioritised service. Your order will be shipped in the order it is received. It simply avoids delays from use of the postal system for smaller consignments.

UK Islands & N. Ireland (Ex Channel Islands). 1Kg to 20Kg (in a single parcel) shipped via Royal Mail 1st class or Standard Parcel Service (up to 5 working days typical). Over 20Kg or mukltiple parcel consignments under 20Kg shipped by Interlink at their prevailing offshore rates which start at £14.00 up to 10Kg with 85p/Kg thereafter

UK Channel Islands. 1Kg to 30Kg shipped Parcelforce via the Royal Mail on their prevailing Channel Islands Rate (as available). Over 30Kg shipped by Interlink at their prevailing offshore rates as UK Islands.

European Union. Up to 1.5Kg shipped Air (small packet) via the Royal Mail. Over 1.5Kg shipped by Interlink Express International at their prevailing EU rates which start at £13.50 for up to 30Kg (zones 1 & 2) with 60p/Kg thereafter.

Europe (non EU). Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg shipped by Interlink International at their prevailing applicable rates for your destination which start at £30.00 up to 10Kg with £0.86/Kg thereafter. Non EU European countries also attract a customs charge of £25.00 per shipment. IMPORTANT: Customers in Non-EU countries shall be reminded that the liability for the payment of Duty and VAT is theirs. Should goods be delivered and these charges remain unpaid we reserve the right to recover these charges from the customer in full.

USA and Canada. Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg up to 20Kg (max) shipped via parcelforce at their prevailing rate for your destination on their 'Standard' tariff.

Rest of the World. Up to 2Kg shipped Air (small packet) via the Royal Mail. Over 2Kg up to 20Kg (max) shipped via parcelforce at their prevailing rate for your destination on their standard or economy tariff.

All shipping requirements that cannot be met with the above arrangements require special quotes. We will endeavour to find you the best-priced shipping for your specific requirements once they are known.

We are obliged to use carriers which accept the shipping of 'hazardous goods' when shipping any order containing an amount of sodium or potassium hydroxide. Minimum charge in this case £5.00 (UK Only). No hazardous goods may be shipped internationally.

IMPORTANT: Customers in Non-EU countries shall be reminded that the liability for the payment of Duty and VAT is theirs. Should goods be delivered and these charges remain unpaid we reserve the right to recover these charges from the customer in full.

All prices exclude VAT at the previaling rate.

Where we are asked to instruct carriers to leave goods unsigned for, we are unable to accept any liability whatsoever for any loss or damage to these consignments. An example of this would be if we were asked to leave a parcel in a porch if no-one answers the door. Loss or damage to consignments left in this way are strictly the liability of the consignee.

See the page on our main website for more useful information and International shipping rates.

Delivery Schedule We try our best to fulfill all orders on regular shipping within 5 working days wherever possible. At busy times this may take longer, so if you need your order quickly please choose the EXPRESS option which will prioritise your order (UK Mainland only) for dispatch the same day as far as possible (deadline 12.00 noon for order receipt).

Back-ordered items are sent carriage-free when stocks arrive. International orders may take longer due to extended shipping times and do not have an Express option.

Our products are packed-to-order. We do not hold stocks of any products in pre-packed weights. It will take time for us to prepare your order. Usually at least 1 working day.

We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first place.

Back Orders If an item is not in stock, we will back order it for you. You are always free to cancel your order for that item if you would rather not wait. Orders are charged in full when received. Back orders are shipped free of further shipping charges.

Tax Charges The Soap Kitchen is VAT registered. Reg. No. 840929120. All prices exclude VAT at the previaling rate. Exemption is available for Channel Island customers and Non-UK business customers where they have their own sales-tax registration number.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 1026 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit/debit card transactions require a 'security number' also known as Credit Card Verification Number to be entered when checking-out, to verify the actual card is present at the time of ordering.

Guarantee We guarantee your satisfaction. Any item you receive that is not in completely satisfactory condition we will replace. Damage and shortages should be notified within 7 days of receipt of your order.

Reaching Us If you need to reach us, please email us on info@thesoapkitchen.co.uk, alternatively, you can call on 01805 622944 (International +44 1805 622944) or fax us on 0870 4586724 (International +44 870 4586724 or write to us at... The Soap Kitchen, Units 2 d&e Hatchmoor Ind/Est, Torrington, Devon, EX38 7HP. U.K..

Privacy Policy The Soap Kitchen do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy All customers have the right to cancel their order within 7 days. If not satisfied with any goods received, customers may return the item/s within 7 days and receive a full refund (provided the goods remain in merchantable condition and are in original packaging).

The cost of returning any goods under the above circumstances will be either... paid by The Soap Kitchen, or refunded by The Soap Kitchen, depending on the method of return.

Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free Of Charge. Any shortages will be shipped as soon as possible at no further cost.

Remittance Terms Payment is required before an order can be dispatched. Business customers may register to shop on our site at 'trade' or 'regular customer' prices. Business customers may request an account application form by email to:- sales@thesoapkitchen.co.uk

Actinic E-commerce Software

All prices on this site Exclude VAT.... Important... We offer FREE DELIVERY (mainland UK) for net purchases over £400.00 (regular shipping only). Prices are also displayed in Euros (as a guide only)..... IF YOU'RE NOT ALREADY A REGISTERED CUSTOMER, PLEASE USE THE ON-LINE FORM TO REGISTER AND SHOP AT REDUCED PRICES.... If you are provided with a COUPON CODE for our site, you should enter it AFTER filling your cart for any applicable discounts or special offers to be applied.